Information
Refund Policy
Last Updated: August 16, 2026
We want you to be happy with your Sunshine Vibes purchase. If something is not right, please contact us and we will do our best to help.
30-Day Returns
Eligible items may be returned within 30 days after delivery.
To qualify for a return, the item must be unused, unworn where applicable, in the same condition in which it was received, and returned with its original packaging when reasonably possible. Proof of purchase may be required.
To request a return, contact:
Please do not send an item back before contacting us. If the return is approved, we will provide return instructions and the appropriate return address.
Personalized and Custom Items
Because personalized, customized, made-to-order, or special-order products are created specifically for the customer, these items are generally final sale and cannot be returned or exchanged unless they arrive damaged, defective, or materially different from what was ordered.
Please review personalization information carefully before submitting your order.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us as soon as possible with your order information and, where helpful, photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.
Non-Returnable Items
Unless required otherwise by applicable law, returns are generally not accepted for:
Personalized or custom products, gift cards, final-sale items, items that have been used or altered after delivery, and products that cannot reasonably be returned for health, safety, or other product-specific reasons.
Contact us before purchasing if you have questions about whether a particular item is returnable.
Exchanges
When an exchange is appropriate, the simplest option may be to return the eligible original item and place a new order after the return has been approved.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.
Original shipping charges are generally non-refundable unless the return resulted from an error by Sunshine Vibes or the item arrived damaged or defective.
If more than 15 business days have passed since your refund was approved, contact us at sunshinevibesllc@yahoo.com.